Refunds & Cancellations Policy

Ozami provides digital greeting cards (eCards) that are delivered instantly online. Because delivery is automatic and the product is digital, we do not accept returns or exchanges.

If your eCard was not delivered or you experience an issue, such as receiving the wrong card or encountering a technical error, please contact us at hello@ozami.com, and we will gladly resend or correct the issue.

As Ozami offers intangible digital products delivered immediately upon purchase, our refund policy is designed specifically for digital content and reflects standard consumer protection best practices.

Refunds for Digital Products

Ozami provides personalised digital eCards that can be:

  • Sent directly to the recipient’s email address, or
  • Shared via an instantly generated unique link (e.g., WhatsApp, SMS, social media)

Because our products are digital and accessible immediately after purchase, refunds are generally not available once the eCard has been delivered, except under the limited circumstances outlined below.

1. Scope of This Policy

This refund policy applies to all digital eCards purchased via Ozami.com. Our eCards are not downloadable. Delivery is completed via:

  • Email sent to the recipient, or
  • A unique shareable link generated instantly after purchase

Once an eCard has been delivered or accessed, it is considered “used” and is not eligible for return.

2. Refund Eligibility

While all sales are considered final, Ozami may issue a refund or resend an eCard in the following situations:

  • A technical failure on our platform prevents the eCard from sending or being accessed
  • Duplicate payments or accidental multiple orders for the same card
  • An incorrect card is delivered due to an internal system error

Refund or resend requests must be submitted within 7 calendar days of purchase.

3. Non-Refundable Situations

We cannot provide refunds for the following:

  • Customer changed their mind after purchase
  • Incorrect email address provided by the buyer
  • Mistakes in personalisation (name, message, date, etc.) submitted during purchase
  • The eCard was accessed via the shareable link but not used as intended
  • Recipient did not open the email or link
  • Device, browser, or internet access issues on the customer or recipient’s side

4. Delivery & Access

Ozami eCards are delivered via:

  • Email: Sent immediately to the recipient based on the email address provided
  • Shareable Link: Generated instantly for manual sharing

It is the buyer’s responsibility to ensure all delivery details are entered correctly at checkout.

If an email is not received, we recommend checking the recipient’s spam or junk folder.

5. Replacement Policy

If an eCard fails to send due to a confirmed issue on our end, Ozami will:

  • Resend the eCard at no extra cost, or
  • Provide an alternative delivery method (email or link)

If we are unable to fulfil your order due to a system error, we will issue a full refund.

6. Refund or Resend Request Process

To request support, please contact hello@ozami.com with:

  • Your full name and email used for purchase
  • Date of purchase
  • Description of the issue
  • Order reference or eCard title

All requests must be made within 7 calendar days of the purchase date. We aim to respond within 1 to 3 business days.

7. Customer Rights

As a customer, you are entitled to:

  • Digital content that matches its description
  • Content that performs as expected
  • Support if technical issues occur due to our system

Ozami is committed to ensuring a smooth, reliable experience for all users.

8. Contact Us

If you need assistance, our support team is here to help:

Email: hello@ozami.com
Website: https://ozami.com

Addendum to Ozami eCard Refund Policy

While digital eCards are generally non-refundable, at Ozami we are confident you will love our products.

If you are not satisfied with your eCard for any reason, simply contact us and we will issue a full refund, no questions asked.