Last updated : 15 September 2025
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At Ozami digital greetings, we offer digital products in the form of ecards. As these are intangible goods delivered instantly upon purchase, our Return and Refund Policy is tailored specifically to digital products, in accordance with UK consumer protection laws.
Refunds for Digital Products
At Ozami digital greetings, we offer personalised digital greeting cards (eCards) that are either:
Sent directly to the recipient’s email address by the purchaser, or
Shared via a unique link (e.g., through WhatsApp or social media)
As our products are digital and delivered instantly, our refund policy follows UK law and best practices for digital goods.
Due to the nature of digital content, we do not offer refunds once an eCard has been purchased and delivered, except in specific circumstances outlined below. This policy is in line with UK regulations, which state that digital products are generally non-refundable unless faulty.
1. Scope of This Policy
This policy applies to all digital eCards purchased or accessed through the Ozami digital greetings platform. These eCards are not downloadable — delivery is completed either via:
Email to the recipient, or
A unique, instantly generated shareable link.
Once the eCard is delivered or accessed via link, it is considered “used” and non-returnable.
2. Refund Eligibility
While all sales are considered final, we may offer a refund or resend the eCard in the following limited situations:
Technical failure on our platform prevents the eCard from sending or being accessed
Duplicate payment or accidental multiple orders for the same card
Incorrect card delivered due to an internal system error
To be eligible, refund requests must be submitted within 7 calendar days of the purchase date.
3. Non-Refundable Situations
We are unable to offer refunds for the following:
Change of mind after purchase
Incorrect email address provided for delivery
Mistakes in personalisation or message text submitted by the customer
The eCard was accessed via the link but not used as expected
Recipient didn’t open the link or check their email
Compatibility issues with the recipient’s device or internet access
4. Delivery & Access
Ozami digital greetings are delivered either by:
Email: Sent to the recipient’s inbox immediately after purchase (based on the buyer’s input)
Shareable Link: Generated instantly for manual sharing by the buyer
It is the customer’s responsibility to ensure that recipient contact details are correct at the time of purchase.
If the email is not received, customers should ask the recipient to check their spam or junk folder.
5. Replacement Policy
If an eCard fails to send due to a verified issue on our end, we will:
Re-send the eCard at no extra cost
Offer an alternative delivery method (link or email)
In the rare event that we cannot fulfil your order at all, a full refund will be issued.
6. Refund Request Process
To request a refund or resend, please contact us at https://ozami.com/contact/with the following details:
Your full name and email used for purchase
Date of purchase
Description of the issue
Order reference or eCard title
All refund or resend requests must be submitted within 7 calendar days of the transaction.
We aim to respond to all enquiries within 1–3 business days.
7. Your Rights (UK Customers)
Under UK consumer law, you are entitled to:
Digital content that is as described
Content that works as expected without damage to your device
Support in case of technical issues caused by us
We take these responsibilities seriously and strive to resolve any issues promptly.
8. Contact Us
If you need help, contact our support team:
Email: https://ozami.com/contact/
Website: Ozami.com
Ozami.com digital greetings is committed to delivering a smooth, secure experience for our users. While we do not offer general refunds on digital eCards, we will act promptly to resolve technical issues or errors caused by our system.